Terms of Service

These Terms of Service govern your access to and use of the LeadKaro website, dashboard, messaging workflows, AI voice-calling features and related services.

By accessing or using LeadKaro, you confirm that you have read, understood and agreed to these terms. If you use LeadKaro on behalf of a business, you confirm that you are authorized to accept these terms for that business.

LeadKaro provides tools designed to help real estate builders, brokers and agencies receive, organize, qualify and manage property enquiries.

Some LeadKaro services require an account, access token, provider credential or other authentication information. You are responsible for keeping these credentials confidential and for activity performed through your account.

You must notify us promptly if you believe that an account or credential has been accessed or used without authorization. We may rotate, suspend or revoke credentials when reasonably necessary to protect the service.

You are responsible for your business activities, property information, customer communications and use of information processed through LeadKaro.

LeadKaro may connect with third-party messaging and communication platforms. Your use of those channels is also governed by applicable platform terms, policies, templates, calling rules and communication restrictions.

You must not use LeadKaro to send unlawful, deceptive, abusive, misleading or unsolicited messages or calls. LeadKaro may restrict or suspend workflows that create legal, security, compliance, provider or reputation risks.

AI-assisted voice calls may be made only for eligible leads where the required consent and supporting information have been recorded. You are responsible for ensuring that the consent is clear, valid, specific to the intended calling purpose and obtained before requesting an automated call.

LeadKaro may apply consent, source-reference, DND, opt-out, calling-hour, quota, concurrency and budget checks before dispatching a call. These safeguards reduce risk but do not transfer your legal or regulatory responsibilities to LeadKaro.

The AI caller may identify the relevant business and explain that the interaction is automated or AI-assisted. You must not configure the agent to impersonate a person, conceal its automated nature or make deceptive representations.

Call recording is optional and may depend on customer configuration, telephony-provider capabilities and applicable permission or legal requirements.

You are responsible for determining whether notice or consent is required before recording, transcribing or retaining a call. You must not enable or request recording where the required permission has not been obtained.

Transcripts, summaries and extracted information are generated automatically and may contain errors. They should be reviewed before being used for important business decisions, commitments or customer records.

LeadKaro uses automated and AI-assisted systems to understand messages and calls, extract requirements, match properties and generate responses or summaries.

AI output may occasionally be incomplete, inaccurate, delayed or unsuitable for a particular situation. LeadKaro does not guarantee that every message, transcript, classification, score, call outcome or property match will be correct.

Calls may fail, remain unanswered, be interrupted or be affected by network, provider, speech-recognition or language limitations.

Final pricing, property availability, legal information, financial commitments and site-visit confirmations must be verified by an authorized human representative.

You retain responsibility for information and content that you provide to LeadKaro, including property inventory, project descriptions, business instructions, agent prompts, lead information and consent evidence.

You grant LeadKaro permission to process this content only as reasonably necessary to provide, secure, maintain and improve the requested services.

You must not provide content, personal information, recordings or consent evidence that you do not have the right or authority to use.

You must not misuse LeadKaro or attempt to interfere with its normal operation.

LeadKaro relies on third-party messaging, hosting, database, email, telephony, AI, speech-processing, transcription, monitoring and infrastructure services. Availability, pricing or changes to those services may affect certain LeadKaro features.

Your use of connected services may require separate accounts, approvals, KYC, phone numbers, agent configuration or provider agreements.

LeadKaro is not responsible for third-party services, websites, outages, account restrictions, pricing changes or policies that are outside our reasonable control.

Pricing, billing periods, onboarding charges, usage allowances and payment terms will be described in the applicable proposal, order form or commercial agreement.

AI voice calling may involve usage-based telephony, AI-agent, transcription, recording, phone-number or related provider charges. These charges may depend on call volume, duration, destination, provider and selected configuration.

Unless otherwise agreed in writing, fees paid for completed onboarding work, consumed provider usage or an active billing period are non-refundable. Applicable taxes may be charged separately.

LeadKaro and its software, design, branding, workflows, documentation and related materials are owned by LeadKaro or its licensors and are protected by applicable intellectual-property laws.

These terms provide a limited right to use the service for your internal business purposes. They do not transfer ownership of LeadKaro technology or branding.

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability. Maintenance, security incidents, internet failures, messaging outages, telephony failures or third-party disruptions may temporarily affect the service.

Call placement, caller identity, audio quality, connection success, recording and transcription may depend on third-party provider availability and network conditions.

We may update, improve, replace, restrict or discontinue features when reasonably necessary. Material changes affecting active customers will be communicated where practical.

We may suspend or terminate access if these terms are violated, fees remain unpaid, credentials are compromised or continued use creates legal, security, platform-policy, provider or reputation risks.

Messaging or voice workflows may be paused where we reasonably suspect spam, missing consent, repeated opt-out violations, provider abuse, unlawful calling or attempts to bypass safeguards.

You may stop using LeadKaro according to the cancellation or termination terms contained in your commercial agreement.

LeadKaro is provided on an as-available basis. To the extent permitted by applicable law, we disclaim warranties that are not expressly stated in a written agreement.

LeadKaro does not guarantee call connection, lead qualification, conversion, property sales, revenue, response rates or business outcomes. Results depend on factors including consent, provider availability, inventory, pricing, market conditions and sales-team performance.

LeadKaro’s technical safeguards and configuration tools do not constitute legal advice or a guarantee that your specific communication campaign complies with every applicable requirement.

To the extent permitted by applicable law, LeadKaro will not be responsible for indirect, incidental, special, consequential or punitive losses arising from use of the service.

LeadKaro is not responsible for claims resulting from customer-provided consent evidence, unlawful communications, inaccurate property information, unauthorized recordings or misuse of connected provider accounts.

Any liability that cannot legally be excluded will be limited according to the applicable commercial agreement and governing law.

You agree to be responsible for claims, losses or expenses arising from your unlawful use of LeadKaro, violation of these terms, misuse of customer information, invalid consent, unauthorized messages or calls, unauthorized recordings or infringement of another party’s rights.

These terms are governed by the applicable laws of India. Any specific dispute-resolution procedure or court jurisdiction may be stated in the commercial agreement between LeadKaro and the customer.

Before starting formal proceedings, both parties should attempt to resolve disputes through good-faith communication.

We may update these terms when our services, AI voice features, providers, business practices or legal obligations change. The updated version will be published on this page with a revised date.

Continued use of LeadKaro after an updated version becomes effective constitutes acceptance of the revised terms, where permitted by applicable law.