Privacy Policy

We collect information that you voluntarily provide when requesting a demonstration, contacting us or using LeadKaro services. Information may also be received from customers, connected messaging platforms and lead forms.

We use collected information only for legitimate business, service-delivery, security and operational purposes.

Real estate builders, brokers and agencies using LeadKaro may provide, receive or generate information about their property leads. The relevant customer remains responsible for ensuring that this information is collected and used lawfully and that required notices and permissions are provided.

LeadKaro processes customer lead information to provide the requested lead-management, messaging, qualification, voice-calling, property-matching, reporting and site-visit services. We do not use customer lead data for unrelated advertising.

Each authenticated customer is provided access only to information associated with its configured LeadKaro account, subject to applicable access controls.

LeadKaro may provide AI-assisted voice-calling workflows for eligible property leads. These workflows are designed to operate only when the required voice-call consent and eligibility evidence has been recorded.

Before an automated call is dispatched, LeadKaro may evaluate consent status, source references, prior opt-outs, DND status, calling hours, call limits, concurrency and configured spending controls.

AI-assisted calls may ask about property requirements, budget, preferred location, property type, purchase timeline, site-visit interest or callback preferences. The customer’s authorized sales team remains responsible for final property discussions and commitments.

When AI voice calling is used, LeadKaro may process operational and conversational information required to place, monitor and review the call.

Call recording is optional and depends on the customer’s configuration, provider capabilities and applicable permission or legal requirements. A recording should not be enabled where the required permission has not been obtained.

We do not sell personal information. Information may be shared only where reasonably necessary to provide, operate, secure or support LeadKaro services.

We retain information only for as long as reasonably necessary to provide our services, follow customer instructions, maintain business and consent records, investigate incidents, resolve disputes, enforce agreements and meet legal obligations.

Retention periods may vary according to the type of information, customer configuration, provider availability and applicable requirements.

Call transcripts, summaries, operational records and optional recordings may have different retention periods. Information may be deleted, anonymized or made inaccessible when it is no longer reasonably required, subject to legal, security and backup limitations.

We use reasonable administrative, technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse, disclosure or alteration.

Safeguards may include authentication controls, customer-specific data scoping, encrypted credential storage, restricted access, logging and service monitoring.

No internet-based, messaging or telephony system can be guaranteed to be completely secure. Customers should avoid providing unnecessary sensitive information through forms, messages or calls.

Depending on your location and applicable law, you may request access to, correction of or deletion of your personal information. You may also withdraw consent or object to certain processing where applicable.

Withdrawing voice-call consent prevents future automated calls based on that consent. Withdrawal does not affect processing that occurred lawfully before the withdrawal.

We may need to verify your identity and identify the relevant LeadKaro customer before completing a request. Some information may be retained where required for legal, consent-evidence, fraud-prevention, security or legitimate business purposes.

LeadKaro may use essential cookies or similar browser technologies required for security, session management, abuse prevention and website operation.

If analytics, advertising or additional tracking technologies are introduced, this policy and any required consent controls will be updated accordingly.

Our website and platform may rely on third-party hosting, messaging, database, email, telephony, AI, speech-processing, transcription and monitoring services. These providers may process information according to their applicable terms and privacy practices.

Third-party availability, security, retention and geographic processing practices may differ from LeadKaro’s practices. We select and configure providers based on operational, technical and business requirements.

Links to third-party websites are provided for convenience. LeadKaro is not responsible for the privacy practices or content of external websites.

Some service providers may process or store information in countries other than the country where it was collected. Where applicable, we take reasonable steps to use providers and arrangements with appropriate data-protection safeguards.

LeadKaro is intended for business and property-enquiry use and is not directed toward children. We do not knowingly use LeadKaro to collect personal information from children or place AI-assisted sales calls to children.

Customers must not knowingly submit a child’s information for automated calling or other LeadKaro workflows.

We may update this Privacy Policy when our services, voice features, providers, business practices or legal obligations change. The updated version will be published on this page with a revised date.